Privacy policy

Privacy and Data Protection is an important concern for internet users, and is something that Cinque Ports Veterinary Group takes very seriously. This is an explanation how Cinque Ports Veterinary Group processes any personal data recorded on this website.


What personal information does Cinque Ports Veterinary Group ask users to supply, and why?

Browsing and viewing articles on our website does not require any personal information to be submitted from users. However if you wish to use this website to make a booking for your pet to attend one of our veterinary practices, or to contact us on any other matter of business, then some personal information is requested.

In accordance with European Union guidelines, you can decline to provide information requested. You should be advised, however, that Cinque Ports Veterinary Group may be unable to offer services, or otherwise deal with your request, unless the information requested is provided.

What further information does Cinque Ports Veterinary Group track, and why?

So that we can offer the best possible information and service to users of this site, Cinque Ports Veterinary Group may track the patterns of usage of the various pages on the site.

How long does Cinque Ports Veterinary Group retain personal information electronically?

In order to economise on computer memory, Cinque Ports Veterinary Group has a policy of deleting data that is no longer needed every three years. Your personal data will not be held for longer than is necessary for the purpose for which it was obtained.

New Cookie Laws

IMPORTANT NOTICE ABOUT COOKIES On the 26th May 2011, new rules came into force regarding cookies. These rules require that cookies can only be placed on devices where the user has given their consent. This notice is designed to provide you with more information about how Cinque Ports Veterinary Group (the publisher of this website) uses cookies and adheres to these rules.

Use of cookies

Cinque Ports Veterinary Group uses cookies on the Website for our own internal purposes to track how users navigate through the Website in order to enable us to evaluate and improve the Website and our online services. We do not collect and save personal information within these cookies and do not use them to identify individuals.

What are Cookies? "Cookies" are small pieces of information that a website sends to your computer's hard drive while you are viewing a website. How does Cinque Ports Veterinary Group use Cookies? Cookies allow us to provide you with a more personal and interactive experience on our websites. Cinque Ports Veterinary Group does use persistent cookies, which stay on your computer or mobile media device even after you have gone offline. Cinque Ports Veterinary Group will use different types of cookies at various different pages of your use of our websites, these types of cookies include:

Tracking/User Analysis Cookies Our website uses cookies to track how many individual unique users we have and how often they visit Cinque Ports Veterinary Group websites. We use 3rd party companies for this service such as Google Analytics provided by Google and Add This.

AddThis collect certain anonymous information when you visit our website. They use non-personally identifiable information during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. They typically use a cookie or a third party web beacon to collect this information. To learn more about this behavioral advertising practice, you can visit" Please be aware that this is 3rd party website and Cinque Ports Veterinary Group except no liability for the instructions given on this site.

Google Analytics collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

What to do if you want to control the use of Cookies? You have the ability to accept or decline cookies using your web browser, but please be aware that for some parts of our websites to work you will need to accept cookies. Cookies can be removed or declined by changing your web browser settings.


Opt out from Add This

Opt out from Google Analytics

Please be aware that these are 3rd party websites and Cinque Ports Veterinary Group except no liability for the instructions given on these sites.

For more information please visit Please be aware that this is 3rd party website and Cinque Ports Veterinary Group except no liability for the instructions given on this site.

How will Cinque Ports Veterinary Group with the Law change? Cinque Ports Veterinary Group is working hard to implement the new rules and provide you with the ability to accept or decline cookies.

Legal responsibilities

Our Cinque Ports Veterinary Group companies comply with the Law and are registered under the relevant Data Protection Law. Under the Law, Cinque Ports Veterinary Group reserves the right to disclose members' personal information if required to do so by law or possibly where it is necessary to respond to claims, or protect the rights, property or safety of Cinque Ports Veterinary Group, employees.

Who should I contact if I have any questions or concerns about my privacy?

If you have any questions or concerns about your privacy, or wish to exercise your legal right to access the personal information we hold about you, please contact our Group Practice Manager at Cinque Ports Vets, Hawkhurst Veterinary Surgery, Springfield, Cranbrook Road, Hawkhurst, Kent TN18 5EE