Why is your Lydd branch temporarily closing?
Due to operating with fewer staff than usual, Cinque Ports Lydd will temporarily close on January 1, 2024 for the foreseeable future. This decision was not made lightly, and we understand the impact it may have on you and your beloved pets.
The closure is temporary until our recruitment process is complete, and we are committed to re-opening our Lydd clinic as soon as possible. We will continue to deliver excellent care across our other branches in Ashford, Hawkhurst, Rye, Wye Cat Clinic and Tenterden. Our clinic in Rye is 20 minutes from Lydd, and we will still offer 24/7 emergency cover at our Ashford Kingsnorth hospital, which is also nearby.
This decision has been made to consolidate our services and improve the overall quality of veterinary care we provide to our clients and their pets. Rest assured, our other branches in nearby areas will continue to operate, and our dedicated staff will be more than happy to assist you at those locations.
Where can I take my pet for ongoing care?
For any ongoing treatments, appointments, or to collect prescriptions, we kindly ask you to contact any of our other branches below by calling:
Rye 01797 222265 (10 miles away) Approximately 22 minutes away from the branch
Kingsnorth 01233 640022 (15 miles away) Approximately 20 minutes away from the branch
Tenterden 01580 763309 (15 miles away) Approximately 25 minutes away from the branch
Wye Cinque Ports Cat Clinic 01233 813003 (20 miles away) Approximately 35 minutes away from the branch
Hawkhurst 01580 752187 (26 miles away) Approximately 45 minutes away from the branch
How can I collect medication and prescription services, following the closure at Lydd.
You can collect prescriptions and medication from any of our other branches. Please gives us a call to arrange a suitable collection option. We are also able to post prescriptions to you, which has a small additional cost for postage.
I want to change vets; how do I transfer records?
Please contact our team who would be happy to assist you further.
What services do you offer at your other branches?
Our teams are fully equipped at Rye, Tenterden and Hawkhurst to provide the same level of care and attention your pets have received at our Lydd branch.
We also have our Kingsnorth Hospital which provides comprehensive care for our patients 24 hours a day 7 days a week all under one roof.
Our dedicated Cat Clinic is based at Wye open Tuesdays and Thursdays. Designed to ensure as stress free vet visit as possible, from longer appointment times, specially designed waiting area and consult room to our dedicated and experienced feline team.
Will I be able to register at another Cinque Ports clinic?
There is no need to reregister with us to access another one of our branches.
When will you reopen at Lydd?
We’re unable to confirm an exact date, but we will reopen as soon as we have recruited enough staff to provide the best care for your pets.
Are there public transport options for your other branches?
Public transport is available from Lydd to Rye and Lydd to Kingsnorth.